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Cloud Recording

Cloud recording and transcription for contact centers allows efficient monitoring, evaluation of service, identification of improvements and training of agents.

Cloud call recording and transcription for contact centers offers several advantages that benefit both operations and end customers.

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Additionally, recordings and transcripts are valuable resources for training new agents, helping them understand best practices and improve their communication skills.

Performance evaluation becomes objective, allowing you to recognize exceptional agents and establish achievable goals. In the event of disputes or complaints, recordings serve as evidence to clear up misunderstandings and protect both the company and customers.

Analyzing large sets of recordings enables insights into customer needs and preferences, helping you identify trends and make informed decisions.

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