In this context, the automatic identification and discard of unproductive calls, such as carrier messages and mobile voicemail, have become essential. By reducing the transfer of unproductive calls to agents or IVRs and being accurate to avoid wasting productive calls by mistake, the precision of classification algorithms directly impacts the operation's results.
Khomp has followed the entire evolution of these technologies and offers a complete portfolio of SBCs in hardware, software, and even cloud-based subscription models, with sizings adapted for all needs.
STIR/SHAKEN began being implemented in the U.S. in 2020, and since 2022, Khomp has been helping American companies comply with it. In Brazil, we are present in several carriers, helping to make the telephone system more secure.
With this new approach, anchored in the SaaS model, companies can start operations with minimal infrastructure investment and allocate capital to what truly matters: people. Khomp is a partner in the journey of many of these organizations, from their inception, evolving alongside them, and for this reason, its technology is scalable both in infrastructure and hardware demands.
Although external communication is now almost entirely carried out over the Internet, companies' internal infrastructures still rely on complex analog telephone networks, and the investments made in them often haven't yet yielded the expected return.
With a wide range of hardware and software products, at Khomp, we understand that the commercial model must first and foremost meet the business needs of each project.
Khomp is helping organizations worldwide with this mission. We are the ideal partner to drive your organization’s digital transformation journey. We aim to be the engine behind your organization’s entire voice and video cloud infrastructure.
The technology behind this revolution is WebRTC, which allows real-time communication to happen from any app or website, far more efficiently than traditional VoIP.
Khomp’s redundancy and high-availability technologies have evolved alongside the market, adapting to diverse needs. Whether on Khomp's public cloud, the client's public cloud, data centers, or on-premise, whether hardware or software, all Khomp products and solutions are prepared to meet your SLA.
Khomp understood that to assist organizations in their digital transformation journey, it had to provide its technology and expertise to fully take on this responsibility. So, in addition to cloud-native solutions, Khomp also worked on making physical infrastructure available to enable its partners’ legacy connections.
Khomp offers an extensive set of tools to tackle these challenges, whether it’s diagnosing a cost deviation the moment it begins or preventing waste in real time.
Cloud Recorder, Khomp's next-generation recording and management system with native transcription, was developed based on the principles of privacy by design. Natively built for the public cloud, it guarantees 100% encryption of calls and transcriptions throughout their entire lifecycle, from disk writing to download.
Khomp, with over 25 years of experience in real-time communication technology and operations, not only has a high-level team but also fosters a constantly evolving professional development culture.
With call transcriptions, conversation information becomes a rich repository of insights and opportunities. Analyzing these elements allows you to find systemic service failures, up-selling opportunities, process optimization opportunities, and much more. Additionally, it enhances the continuous improvement cycle with large-scale agent quality control.
With Khomp Cloud, Khomp believes it can enhance organizations' digital transformation journey by offering a complete set of cloud solutions that enable not only the smooth transition of communication systems to the cloud but also the creation of a high-level management environment.
Static routing is often not enough to meet the business demands of organizations. Hyper-personalization, meritocracy for EPS, strategy changes, and other advanced service needs require more dynamism than traditional systems can offer.
With this challenge in mind, Khomp has developed, using its proven technology over 25+ years, the entire framework needed to integrate this feature into any web or mobile application.
There are several entities and regulations to follow, sometimes specific to certain regions, and they address not only the nuisance caused by abusive calls but also user privacy, especially with the LGPD, as well as measures to increase the reliability of telephone systems, such as STIR/SHAKEN.
Regarding our call classification applied to U.S. customers who are prospecting specifically is of great importance to our customers and with the Khomp AMD enabled um their their agents receive a lot less uh voicemails um and which in turn increases their sales in turn makes them more money um so with comp enabled um on our client systems the agents are much more apt to to make a sale
Michael Cargile
CTO at Vicidial
Regarding our call classification, the Khomp solution is much faster much more accurate you are less likely to treat people the wrong way that you don't want them to be treated and you're giving your agents more of an opportunity to speak to the customer and give a good first impression right away that it is it is such a better solution for answering machine detection in comparison to the stock asterisk one
Orlando Guitian
CEO at Smart Carrier
Regarding our call classification, with Khomp AMD we've seen the accuracy up to 95% so that means that the agent is now spending 5% with unproductive calls which is a significant cost savings agents are happier because they're not talking to voicemails they're actually having productive conversations with their customers dollar ratios decrease as well because now you're not calling on bad traffic or bad leads or anything like that the amount of redials you have because of this numbers also decreases because Khomp can detect that and report that back as this number is not in service
João Paulo Teodoro
Director of Technology at Teleperformance
Working with Khomp was a transformative experience for our business. From the beginning, the team demonstrated a deep understanding of our needs and offered innovative solutions that exceeded our expectations.
The implementation was quick and efficient, and the ongoing support has been exceptional. Thanks to Khomp, we have been able to optimize our processes and significantly increase our productivity. I highly recommend their services to any company seeking excellence in technology.
Marcel Marino Sampaio
Head of Telecommunications at Paschoalotto
For over 15 years, we have had the opportunity to count on Khomp as our strategic partner. Over this time, they have stood out as a disruptive company, always ready to help and genuinely collaborative. Their constant innovation and commitment to offering cutting-edge solutions have been fundamental to the evolution of our market. We thank Khomp for their successful partnership and look forward to continuing to reach new heights together.
Carlos Rossinoli Costa
VP of Operations at Mutant
The partnership with Khomp has been fundamental to the success of our cloud voice solution. From the beginning, Khomp has demonstrated great flexibility and technical capability in developing bespoke solutions to meet our needs. This personalized approach ensured that we could offer a high-quality, 100% managed service to our customers with quality and scalability.
More than 75 million calls are processed daily by our platform
Our expertise goes beyond providing products, we are experts in reinventing the way companies communicate, promoting innovation and efficiency in telecom centers and CX efforts.
Present in more than 40 countries
+1.5M active sessions in Brazil and around the world
10 of the 10
largest Contact Centers in Brazil
trust Khomp
5 of the 6 largest operators in Brazil trust Khomp
I want a quotation
Fill in your details, our team will be coming soon
will contact you with more details.
