Business Rule-Based Routing

With ROUTING-SCRIPT, the advanced routing feature of Khomp products, you can make real-time decisions, based on business data, about where to route a new call, whether incoming or outgoing. By using relational databases or querying external systems via API, routing decisions can meet your business demands.

Static routing is often not enough to meet the business demands of organizations. Hyper-personalization, meritocracy for EPS, strategy changes, and other advanced service needs require more dynamism than traditional systems can offer.

DIRECT YOUR BEST CLIENTS TO YOUR BEST AGENTS OR BEST EPS IN A DYNAMIC WAY, USING DATA FROM YOUR CRM OR ERP

Control your customer outreach, avoiding inconvenience and preserving your brand.

HOW IT WORKS:

Scripts are developed in Lua, a simple yet powerful language created in Brazil and used by major companies worldwide (source.
It supports SQL queries in relational databases and interactions with other systems using REST API calls.
Customized script development for your business can be handled by professional services.

SaaS

Legacy Connectivity

Gateways and appliances

Appliances

Gateways

UMG Line

KMG Line

Business Rule-Based Routing

Control your customer outreach, avoiding inconvenience and preserving your brand.

HOW IT WORKS:

Products

Manager One

SaaS

Legacy Connectivity

Gateways and appliances

Appliances

Gateways

UMG Line

KMG Line

Control your customer outreach, avoiding inconvenience and preserving your brand.

HOW IT WORKS:

Products

Manager One

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