Khomp, a reference in technology for interconnections and communications, was present at the 11th edition of the IGEOC Innovation Forum, which took place on June 19th at the Rebouças Convention Center, in São Paulo (SP). During the event, the company presented its latest solutions aimed at controlling abusive calls, in line with the new ANATEL standards.
With a main focus on operations that carry out charges via active calls, Khomp demonstrated technologies for current challenges. The presentation highlighted the importance of complying with ANATEL regulations to avoid fines for non-compliance with regulations, loss or delay in recovering recordings, and violation of LGPD rules when handling sensitive data.
In addition to these regulatory issues, Khomp addressed other obstacles faced by companies, such as infrastructure, telephony and unproductive call costs, as well as costs associated with incidents that cause quality degradation or even unavailability of services.
In the Khomp space, visitors were able to interact with the team of experts to learn in detail about solutions such as:
- SPIN RATE control
- Programmable number blocking
- Compliance with attempt standards by destination
- Guaranteeing Productive Agent Calls with AI
- Call Recording
- Click to Call Active
- Programmable number blocking/unblocking
These technologies were designed to offer greater efficiency and compliance to billing operations, ensuring more effective call management and the protection of customer data.
It is a complex moment, which requires increasingly intelligent operations. And the answer focuses on two words: digital transformation. Khomp is the ideal partner to understand different scenarios and help find the best technologies” – comments Alexandre Prado, Commercial Director at Khomp.
Finally, for the second year in a row, Khomp’s participation in the IGEOC Innovation Forum reinforces its commitment to offering advanced technologies and specialized support so that companies can overcome the challenges of the current market and position themselves in a competitive and secure way.