Between September 17 and 19, SIPNOC 2024, one of the leading global events on call authentication, took place in Washington, DC. The conference highlighted the implementation of technologies such as STIR/SHAKEN and the importance of verified calls to combat fraud and increase trust in communications.
Ygor Voltolini, Global Sales and Tech Partners Director, and Everton Fernandes, R&D Manager – Solutions, closely followed the discussions and technological trends. The focus was on understanding new regulations and how these changes can influence and improve the solutions offered by Khomp for operators and contact centers.
Fraud with spoofed numbers: The challenge for operators and the authentication solution
The growing concern with fraud, such as the use of spoofed numbers and the mass delivery of unverified calls, has led to the need for smarter and safer solutions. During the event, it was emphasized that operators need to be more assertive and ensure that their calls are trustworthy and verified, avoiding risky practices.
We need to maximize the delivery of calls to the correct contacts, who are available and with agents ready for connection by the dialer. Greater precision brings improvements in the utilization of existing resources, more interaction between service centers and consumers, as well as providing the best market practices, says Ygor Voltolini, Global Sales and Tech Partners Director at Khomp.
Khomp, always aligned with the latest market demands, continuously seeks to improve its solutions, ensuring that operators and contact centers can operate efficiently and within regulations, providing a better experience for the end customer.