Artificial intelligence

Advances in artificial intelligence have revolutionized contact centers in Brazil and around the world, providing significant improvements in the efficiency and quality of customer service. Khomp understands this movement and has helped operations modernize.

AMD

Answering Machine Detection (AMD) is an AI-based tool used in contact centers to automatically identify voicemail, fax, or answering machine messages. This optimizes efficiency by directing agents only to answered calls, increasing productivity and ensuring more valuable interactions.
Agent productivity

By delivering only productive calls to agents, artificial intelligence solutions make a significant contribution to work productivity. Fewer false positives, fewer voicemails. The A.I.-based engine connects your agent to the customer waiting on the other end of the line.

SaaS

Legacy Connectivity

Gateways and appliances

Appliances

Gateways

UMG Line

KMG Line