Business continuity

Supply Interruption: A Risk Often Ignored

A key factor in BC planning, but often overlooked, involves the risks related to technology suppliers. Many companies are wholly dependent on a single technology provider, which isn’t an issue until that provider suffers from performance drops, supply interruption due to bankruptcy or acquisition, technological obsolescence, or declining service quality. Only then do companies face the potentially prohibitive cost of migrating to another solution, which could result in compromised performance or even a full operational halt.

Khom can help

In this scenario, Khomp solutions act as a tool for orchestrating various suppliers. Positioned at the core of the entire flow of calls and real-time communications, Khomp can integrate different providers—be they carriers, CCaaS platforms, dialers, IVR, ACD, etc.—allowing companies to adopt new technologies and test new suppliers while keeping them parallel to their main infrastructure without causing any disruptions.

With this method, switching suppliers becomes a matter of changing a setting in a single system, with full visibility, control, and minimal impact. Moreover, your company can continuously test new providers and technologies, staying prepared to handle any potential crisis within this framework.