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AI Answering Machine Detection

In outbound operations such as telemarketing and collections, time is money. By using predictive dialing strategies, contact centers have evolved, and today, any drop in productivity can have a significant financial impact.

In this context, the automatic identification and discard of unproductive calls, such as carrier messages and mobile voicemail, have become essential. By reducing the transfer of unproductive calls to agents or IVRs and being accurate to avoid wasting productive calls by mistake, the precision of classification algorithms directly impacts the operation's results.

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THE BEST Answering Machine Detection ON THE MARKET

Furthermore, the system’s accuracy prevents customers from answering erroneously classified calls, helping to improve the consumer experience and strengthen the effectiveness of interactions in the service environment.

WHY ADOPT KHOMP'S Answering Machine Detection?

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