For ISPs looking to scale their service offerings with quality and security, call recording has become an increasingly common request from corporate clients. However, adding this feature to an existing infrastructure presents a challenge: how can recording, data protection, and compliance be ensured without increasing operational complexity?
The answer lies in adopting solutions that combine security, flexibility, and a multi-tenant architecture. This is exactly what Cloud Recorder offers — a tool designed for service providers that need centralized, cloud-based recording with strict control, even in multi-client environments with distinct compliance demands.
Why recording is a unique challenge for ISPs
Unlike companies that manage only one internal communications structure, ISPs serve multiple clients, each with unique technical, operational, and legal needs. This makes recording more complex, especially in three key areas:
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Heterogeneous environments
ISPs must integrate call recording with a wide range of systems — IP telephony, PBXs, IVRs, and SBCs. The solution needs to be protocol-agnostic and capable of adapting to various audio flows. -
Data segmentation and isolation
One of the biggest risks is accidental exposure of one client’s data to another. A secure recording system must ensure full data isolation, with no possibility of overlap between tenants, preserving confidentiality and regulatory integrity. -
Compliance as a market differentiator
Industries such as finance, healthcare, education, and consumer services require traceability, consent, and secure data storage. Offering a compliant recording solution becomes a competitive advantage — especially when serving clients in regulated markets.
In addition, ISPs need to deliver all of this while keeping their operations lean. That means no local installations or major structural changes at the customer end.
Cloud recording with a multi-tenant architecture
With Cloud Recorder, ISPs can offer centralized recording without deploying separate solutions for each client. Its multi-tenant structure allows multiple companies to operate within the same environment, while maintaining complete data isolation.
Each client accesses only their own recordings and reports, with full control and security. This enables the provider to scale the service without increasing technical complexity.
Moreover, the cloud-based model eliminates the need for local infrastructure investments, lowering entry barriers for both the ISP and their customers.
Security, encryption, and international compliance
Cloud Recorder follows a security-by-design approach. All recorded data is encrypted from capture to storage, with access governed by user profiles and detailed audit logs.
These features make the solution compliant with international data protection standards such as the GDPR. Clients operating in regulated markets can rely on secure, structured storage of sensitive communications.
Features like cloud recording with compliance support and advanced transcription and textual search allow ISPs to deliver a high-value solution — both for auditing and operational management.
Simple deployment, full integration with the Khomp ecosystem
Deployment is seamless for ISPs already using Khomp’s infrastructure. Cloud Recorder connects natively to Khomp solutions, meaning there’s no need to alter the existing architecture or disrupt service continuity.
Additionally, the intuitive web interface enables users to access recordings, search using customizable filters, and generate technical reports with ease. These tools turn voice recording into a strategic resource, not just an auditing tool.
Extra capabilities, such as transcription and search for specific expressions, can also be activated based on each client’s needs.
Secure, scalable recording adds value — not complexity
For ISPs, secure and compliant call recording doesn’t need to be a barrier. With a solution like Cloud Recorder, providers can deliver this service to multiple clients efficiently, without compromising network structure or operational simplicity.
📌 Throughout this article, we’ve included direct links to technical tools and resources. Make sure to explore them to see how your ISP can enhance security and scalability through smart call recording.