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Transcription and Textual Search for Expressions

Call recording is an important element of customer service security, but it can be much more than that. Once an operation has all interactions with its customers transcribed, a new horizon of possibilities opens up.

With call transcriptions, conversation information becomes a rich repository of insights and opportunities. Analyzing these elements allows you to find systemic service failures, up-selling opportunities, process optimization opportunities, and much more. Additionally, it enhances the continuous improvement cycle with large-scale agent quality control.

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SEARCH FOR INTERACTIONS BY EXPRESSIONS ACROSS YOUR ENTIRE RECORDING DATABASE IN SECONDS. HAVE YOUR ENTIRE SERVICE HISTORY AT YOUR FINGERTIPS.

In Cloud Recorder, transcriptions are available throughout their entire lifecycle. You decide how long to keep the original recordings, but transcriptions remain available whenever you need them.

 

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