Insight! - Khomp - Enabling Cloud Communications

A statistical analysis system with the analysis capacity of a BI system, but focusing on telephony operations. Have the possibility of crossing detailed information allowing you to obtain accurate diagnoses and prognoses immediately with data from your operation in real time.

Detect failures before they impact the business

The solution makes it possible to identify issues at any stage of the process, taking proactive measures to avoid negative impacts. This enables your team to implement effective monitoring strategies, improving operational efficiency and ensuring continuous and uninterrupted performance.
A cloud service

The platform was designed as a cloud service, avoiding the need for installations and maintenance on equipment within your network, maximizing advantages of flexibility, scalability, remote accessibility and cost efficiency.

SIMPLIFIED NAVIGATION

ANALYSIS OF PERFORMANCE AND TRENDS, CALL QUALITY, OCCUPANCIES, COSTS AND GEOGRAPHICAL DISTRIBUTION ARE SOME OF THE PERSPECTIVES AVAILABLE IN INSIGHT!

Using a user-friendly interface, you can filter the data, cross-reference information between call attributes, system entities and performance indicators, correlate the data and visualize precise analyses from the most diverse perspectives of the system.

Call Quality Analysis

Track call audio quality in real time by analyzing the MOS (Mean Opinion Score), swiftly pinpointing the main problems and offenders. Ensure high standards and customer satisfaction through effective, detailed monitoring.

Benchmark

Carry out comparative analysis between the system’s elements to monitor the performance of operators, gateways, operations, platforms and more, using various performance indicators.

Geolocation

Monitor the campaigns run regionally or which cities and regions your operations are dialing. Interact using the map to get a micro or macro view of the performance of each region.

Richer Data, Deeper Analysis

Insight! allows you to cross-reference telephone data in order to obtain precise analyses and also the possibility of going beyond the the obvious, exploring subtle connections and nuances between the data to generate a more revealing understanding of the situations encountered in your operation.

Cost customization

Configure the telephony costs of your operators used in active and inbound campaigns and stay on top of telephony expenses. Identify and monitor in real time the main culprits of telephony expenses and follow the traffic profile of your calls.
Call tickets

After carrying out an analysis, quickly filter and locate the tickets in question containing all the phone call information to easily obtain the necessary records and evidence.
Segment access to your operation

As a multi-tenant system, it allows you to configure access and individual privileges for different team members, as well as for various clients on the platform, ensuring each one has a personalized and controlled view tailored to their specific needs. This approach guarantees security, organization, and efficient resource management, effectively serving all users.

Resources

SaaS

Legacy Connectivity

Gateways and appliances

Appliances

Gateways

UMG Line

KMG Line

Detect failures before they impact the business

A cloud service

SIMPLIFIED NAVIGATION

Call Quality Analysis

Benchmark

Geolocation

Richer Data, Deeper Analysis

Cost customization

Call tickets

Segment access to your operation

Resources

Vídeos

SaaS

Legacy Connectivity

Gateways and appliances

Appliances

Gateways

UMG Line

KMG Line

Detect failures before they impact the business

A cloud service

SIMPLIFIED NAVIGATION

Call Quality Analysis

Benchmark

Geolocation

Richer Data, Deeper Analysis

Cost customization

Call tickets

Segment access to your operation

Resources

Vídeos

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