Cloud Recorder - Khomp - Enabling Cloud Communications

Cloud Recorder redefines the way you manage call recordings. This solution ensures that your recordings are securely stored in the cloud with full audio transcription, maintaining encryption throughout the entire data lifecycle. With compliance to LGPD and GDPR, your information is protected by the strictest data protection standards.

Improve the way you manage call recordings

The platform offers flexible configuration for recordings by campaigns, routes, origins, and various other criteria. Record only the relevant calls and adjust access according to users for effective management of quality analysis, training, and consultations. With our solution, you achieve more efficient and personalized management of your recordings, optimizing the process of auditing and continuous improvement.
Cloud Native

The platform was designed and built, since its conception, as a cloud native application to take advantage of the characteristics and functionalities of cloud systems, such as scalability, availability, security, data management and the concept of “privacy by design”.

AUTOMATIC AUDIO TRANSCRIPTION

WITH ARTIFICIAL INTELLIGENCE AND NEURAL NETWORK TECHNOLOGIES, THE TRANSCRIPTION OF RECORDINGS MAKES IT EASIER TO ANALYZE SERVICE QUALITY, ENSURE SCRIPT COMPLIANCE, AND SEARCH FOR KEYWORDS IN INTERACTIONS.

Through a user-friendly interface, you can easily search, play, download, view, and transcribe call information. The advanced audio player, with waveform graphic representation, helps identify key moments in interactions.

RICHER DATA, DEEPER ANALYSIS

Cloud Recorder allows you to integrate other systems and send data from your business to index relevant information when searching for recordings.

In addition, you can count on automatic transcription of audio to text, using Artificial Intelligence and neural network technologies, facilitating the analysis of service quality and adherence to scripts and the search for keywords in the interaction.

DATA PROTECTION and COMPLIANCE

Choose the time window for data retention to meet compliance demands. Before removal, recordings are available for 7 days so they can be retrieved and archived locally if needed. Additionally, keep in mind that transcriptions can be retained indefinitely.

BENEFITS FOR YOUR OPERATION

LGPD / GDPR Compliance
Segmented and configurable recordings
Intuitive interface for searching and playing calls
Systems integration to enrich recording data
Real-time dashboards for operation monitoring
Automatic transcription of audio to text
Security and encryption at every stage, from recording to storage

SaaS

Legacy Connectivity

Gateways and appliances

Appliances

Gateways

UMG Line

KMG Line

Serviços

Managed Services

Training

Adaptable SLA

Professional Services

Improve the way you manage call recordings

Cloud Native

AUTOMATIC AUDIO TRANSCRIPTION

RICHER DATA, DEEPER ANALYSIS

DATA PROTECTION and COMPLIANCE

BENEFITS FOR YOUR OPERATION

Resources

Datasheet

SaaS

Legacy Connectivity

Gateways and appliances

Appliances

Gateways

UMG Line

KMG Line

Serviços

Managed Services

Training

Adaptable SLA

Professional Services

Improve the way you manage call recordings

Cloud Native

AUTOMATIC AUDIO TRANSCRIPTION

RICHER DATA, DEEPER ANALYSIS

DATA PROTECTION and COMPLIANCE

BENEFITS FOR YOUR OPERATION

Resources

Datasheet

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