Manager One - Khomp - Enabling Cloud Communications

ARTIFICIAL INTELLIGENCE ENHANCING YOUR OUTBOUND OPERATION

USING ANALYTICS, KHOMP'S CALL CLASSIFICATION SYSTEM, MANAGER ONE AUTOMATICALLY IDENTIFIES AND FILTERS OUT UNPRODUCTIVE CALLS IN REAL TIME, BEFORE THEY ARE TRANSFERRED TO AGENTS.

Now in its third generation, call classification uses artificial intelligence techniques, which, together with Khomp's 15 years of expertise, make its performance a benchmark in the market with the best accuracy and productivity rates.

Benefits for your operation

Adapting to change: new suppliers, new operations, strategic shifts, PoC, and other challenges become routine tasks with Manager One.

Centralized management of rules, priorities, load balancing, and least-cost routing.

Real-time monitoring of performance indicators for the elements of the telephony network.

The top call classification in the market, throughout the operation, independent of other elements.

Law enforcement

By concentrating rules and policies at a central point, you ensure consistent and coherent implementation for all the telephony elements of your network. This approach facilitates compliance with current regulations, simplifies audits and strengthens your ability to respond to regulatory changes.
High availability

The solution has been designed to withstand power failures and hardware failures, incorporating High Availability (H.A) functionality, thus ensuring the continuous operation of all services. This module operates based on the concept of an active and inactive platform (1 + 1), automatically replicating configurations between instances.
Intelligent routing and integrations

Provides flexibility in routing calls to platforms, services, and networks, allowing for the easy application of priorities and validation rules, along with enabling call retries in case of failures. It also supports querying and integrating your telephony with external APIs and databases, facilitating connections with third-party systems to solve your challenges quickly and efficiently.
High Capacity

The system is designed to handle a high volume of simultaneous calls (CAPS), ensuring efficiency and performance even in high-traffic scenarios. This robustness guarantees that operations maintain stability and reliability, even under high-demand conditions, making it suitable for critical environments where call handling capacity is essential.
Call Recording

An innovative solution that revolutionizes cloud recording management with intelligence and security. The platform ensures that all recordings are encrypted throughout their entire lifecycle, strictly adhering to LGPD and GDPR data protection standards. You not only ensure compliance but also enhance security and efficiency in managing your recordings, providing flexible and robust access control over your data.
Load Balancing

Enables intelligent call routing across different SIP trunks, operators, and service platforms, ensuring optimized balancing for both active and inbound operations. This flexibility allows you to maximize efficiency, cut costs, and enhance the customer experience by making sure each call is routed through the best platform.
Service Level Agreement Options

Take advantage of Khomp’s standard service with SLA options tailored to your budget. Secure outstanding support without stretching your financial resources.
Least Cost Routing (LCR)

Optimize your telephony management with the implementation of least-cost routing (LCR), which greatly reduces your costs by applying flexible and centralized rules to any component of your telephony network. This solution allows you to optimize call costs and have complete control, ensuring efficiency and savings on each call.
Call Transcription

Using artificial intelligence and advanced neural networks, the solution transcribes recordings into text, making it easier to analyze service quality, verify script adherence, and search for keywords in every interaction. This technology not only improves the efficiency of the quality monitoring team but also provides valuable insights to optimize the customer experience and ensure that your team stays aligned with best practices.
Performance Monitoring

Monitor the real-time performance of your carriers, operations, dialing platforms, and service platforms, simplifying planning and decision-making. With this real-time visibility, you can refine your strategies, enhance efficiency, and ensure that every aspect of your operation is in line with your business objectives. This detailed oversight facilitates proactive management, converting data into strategic actions to drive business success.
Statistical Analysis

A telephony BI system that provides a detailed, powerful view of your operation. With the ability to analyze real-time data, the platform offers accurate diagnostics and reliable predictions, helping you make informed and strategic decisions to improve your telephony performance.
Real-Time Cost Management

Manage and optimize your telephony expenses in both outbound and inbound campaigns by identifying and monitoring the primary cost drivers in real time. With this level of detailed management, you can control costs effectively and maximize the return on your communication investment.
Adaptable Licensing

Take advantage of flexible monthly contracts, with the freedom to adjust your plan as needed and the option to pay only for excess usage beyond what was contracted, ensuring a personalized solution that adapts to your needs and budget. With this approach, you have full control over your costs, without compromising service quality or efficiency.

Com os módulos do Manager One você diminui o custo do esforço

Centralized Management
Intelligent Routing
Diagnostics
Provisioning
High Availability

Telephony BI
Performance analysis
Strategic information for decision making
Real-time analysis
Monitoring

Use of Artificial Intelligence
Detection of unproductive calls in real time
Efficiency: increased productivity
Incremental learning

Security
Interoperability
Transcoding
WebRTC

Secure Recording
Cloud Storage
Automatic Transcription
Integrations
Cloud Native

SaaS

Legacy Connectivity

Gateways and appliances

Appliances

Gateways

UMG Line

KMG Line

Intelligence

Centralized and uncomplicated management

ARTIFICIAL INTELLIGENCE ENHANCING YOUR OUTBOUND OPERATION

Benefits for your operation

Law enforcement

High availability

Intelligent routing and integrations

High Capacity

Call Recording

Load Balancing

Service Level Agreement Options

Least Cost Routing (LCR)

Call Transcription

Performance Monitoring

Statistical Analysis

Real-Time Cost Management

Adaptable Licensing

Com os módulos do Manager One você diminui o custo do esforço

Resources

Vídeos

SaaS

Legacy Connectivity

Gateways and appliances

Appliances

Gateways

UMG Line

KMG Line

Intelligence

Centralized and uncomplicated management

ARTIFICIAL INTELLIGENCE ENHANCING YOUR OUTBOUND OPERATION

Benefits for your operation

Law enforcement

High availability

Intelligent routing and integrations

High Capacity

Call Recording

Load Balancing

Service Level Agreement Options

Least Cost Routing (LCR)

Call Transcription

Performance Monitoring

Statistical Analysis

Real-Time Cost Management

Adaptable Licensing

Com os módulos do Manager One você diminui o custo do esforço

Resources

Vídeos

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